At Grace & Able, we are excited about our products and the difference they can make, and hope that you are as well.
However, our terms and conditions do need to be mentioned. In no way do our policies affect your consumer rights. We ask that you please be aware of the following:
- We will not provide a refund or exchange should you change your mind.
- If your item is faulty or has a major problem, please contact us. We will gladly exchange your faulty items or offer a full refund (minus shipping) if contacted within 30 days. Returned items must be unused and in original packaging. You will also need to obtain a proof of postage receipt in case any items are lost in the post.
- Gift cards and Final Sale items cannot be returned or exchanged.
- Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
- Items that are damaged in transit or are missing from shipment and reported within 30 days of original shipment date are eligible for replacement, exchange or refund.
- To return or exchange an item, please contact me by emailing email@example.com with a copy of your invoice and a brief explanation of your claim. Then send the items you wish to return to:Grace and Able Returns / ExchangesPO BOX 555, Dromana, 3936.
- Out of Stock Items – we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
All in all, we wish to thank you for your purchase with Grace and Able. Your purchase encourages not only ourselves here in Australia, but reaches around the world to encourage our artisans in places such as Sri Lanka, India, Vietnam, Kenya, and Uganda. Thank you. You are a true world changer.